Testimonials

What People Think About LifeGuard Computer Care

"Mark dealt with my computer efficiently and got it back to full working order. He explained exactly what he was doing and the boys can now finish school work at home again!
I would not hesitate to recommend Mark to my friends."

Jo Marsh, Alcester

"As a silver surfer, on my own, often confused by computer language and
how to find my way around the keyboard I knew I couldn't muddle on any
longer. I needed help from someone who (apart from the obvious of being
an expert and reliable) could explain in layman's language, was
patient, personable and trustworthy. I'm pleased to say that Mark fitted
the bill exactly. He sorted out my problems and I was able to understand
him clearly. I am now making a note,as they crop up,of things I don't
understand and when I have a sufficient list I shall call out Mark for
a tuition session. I am delighted to recommend
him."

Mrs. T, New End, Astwood Bank

"I have no hesitation in recommending Mark's services. His patience,
perseverance and creative problem solving ensured he successfully
resolved my issue. The way he communicates is rare for an IT
professional. He keeps it simple and logical and doesn't feel the need
to baffle you with science. He's a very personable chap. I won't
hesitate to use Mark again or to recommend him to others. Great work today, Mark. You pulled out all the stops. Thank you!"

Stephan Papantoniou, Alcester

"I was most impressed by your very prompt reply to a message on
your answerphone and to come and put me right the next morning was
quite excellent. Thank you for such a good service. I know where to
come in future."

Lawrence Haines, Alcester

"Mark was always available, attentive and thorough. My computer was up and running very quickly. His call out charge was fair."

Mary Lee, Stratford on Avon

"I was surprised at how quickly Mark was able to come round. He was very helpful and determined to resolve our computer game problems, which he did. My daughter was very pleased with the result. Thank you!"

Sarah Lee, Ardens Grafton

"Mark, many thanks for the prompt and efficient fix of our computer. Please be assured we will recommend you to any of our friends who suffer the dreaded viruses, etc."

Steve Brown, Great Alne

"Machine is working fine now - thank you Mark. I will recommend you to my friends. Thanks again!"

Robin Jones, Alcester

"Thank you for fixing my computer Mark - an excellent and efficient local service, solving the problem in no time."

Carol Griffiths, Alcester

"Thank you for sorting out the wireless connection between my laptop and printer, which was frequently disconnecting until you addressed the problem, promptly and efficiently."

Mike Milner, Exhall

"Thanks again Mark for your prompt and efficient attention to my PC problems. I know I can rely on you to have me up and running in no time at all and restore my window on the world without my having to break the bank!"

Simon Biffin, Alcester

"I recommend Mark as being helpful and very obliging, going out of his way to correct a fault."

Marjorie Barker, Alcester

"Thank you for fixing my computers today - the desktop is working very well. I will definitely use you again in the future and I can recommend you to all my friends."

Maggie Palmer, Alcester

"Mark was great - helpful and understanding. Great to find someone local who can help us. Cheers Mark!"

Karen Davies, Kinwarton

"Thank you so much for sorting out my computers - you dealt with everything in a very professional manner and explained everything in an easy to understand way."

Sue Clarke, Salford Priors

"Mark comes along and sorts out my computer problems without making me feel silly for having those problems in the first place!! First rate service, thanks Mark. Highly recommended."

Jonathan Downham, Kings Coughton

"Mark provided a fast, efficient service. Not only did he fix the problem quickly, but he also carried out some general maintenance on the computer. He explained the problem in simple terms and was friendly and helpful. I would thoroughly recommend LifeGuard to anyone who has computer problems."

Joy Godwin, Stratford upon Avon

"Thank you once again for your prompt attention. We really value your work, reliability and speedy service ... the latter is very important to us as we rely on our PCs for 80% of what we do. Once again thank you - we would have no hesitation in recommending your services to others."

Mark Foster, Alcester

"Thank you for your prompt attention to my computer and your patient perseverance finding and curing the fault. Also for your patience explaining it to me."

Heidi Edgington, Alcester

"Thank you for your wonderful help removing the virus from my laptop. I was very impressed with both the speed of your service and the very reasonable price. I would definitely recommend you to my friends and family and I'm sure that I will be contacting you again with any further IT problems I may encounter."

Corin Elliott, Alcester

"Thank you for your help on my computer and patience in answering all my questions. Such a big job in so short a time!"

Karen Collins, Great Alne

"Thank you for fixing our PC at Alne Bank so promptly and professionally, plus your voluntary time in finding out what was wrong with it. The camera club that supports our service users can now get to work developing pictures."

Lin Pile, Alcester

"Many thanks indeed for your prompt attention to my problem. You were able to sort it out in a professional manner with little or no jargon, which is always a big plus."

Ian Rose, Ardens Grafton

"I had reached a point of utter despair when I saw Mark's advertisement in our local Trades Directory. His response was immediate. Within two days my computing problems were solved and explained in a way which left me feeling I had not only found a computer expert but also a friend."

William Salisbury, Bidford on Avon

"I found Mark at LifeGuard Computer Care very helpful - and funny! He kept to his word and carried out exactly what he promised to do, promptly and efficiently."

Ute Heath, Broom

"Mark came out very promptly to investigate our two ailing laptops. He was very thorough in his diagnostic and worked through a number of options until he found the most appropriate fixes. I particularly appreciated that he spoke in layman's language so that I had a reasonable understanding of what he was doing. It was great that he gave me advice on what to do in future to avoid problems - often IT people keep this information to themselves so that you remain dependent upon them. I would definitely recommend Mark."

Helen Keays, Ardens Grafton

"Thank you for your rapid response in sorting out my computer problem - after clearing out some of the rubbish I can access my emails so much faster now."

Richard Walters, Alcester

"When I called him to rectify nasty problems with my laptop, I was very happy with the prompt service but one particular problem, that seemed to defy all efforts to resolve it, promoted a challenge to him. I was very impressed by the amount of attention he gave and the ongoing support that went on for several days - he persisted and eventually came up with the solution. The fee was well worth the result!"

Norman Woollon, Alcester

"Mark arrived promptly to help us and it was good having an expert on the computer. He spent a long time on it and was most helpful. I would not hesitate to recommend my friends to make use of his services."

Jennifer Tutt, Alcester

"Having read all the testimonials, there's not much more to say. I agree with them all and say how good it is to have someone in your house and be able to relax knowing that my computer is in safe hands. I was pleased to have such a quick response to my 'help' phone call and it was really useful to be given ideas and pointers on how to improve the care of the computer myself. All this for a reasonable rate. Thanks Mark."

Sue Blackburn, Alcester

"We were very happy with an efficient and informative service, helping to clear any existing questions and concerns. We would not hesitate to recommend Mark."

Rosemary Southall, Alcester

"After deliberating some weeks on who to call regarding my limping computer, I finally settled on Mark and wished I had called earlier. His advice was very helpful and I felt I could trust him as he didn't present me with a huge bill! I won't hesitate to call him again for advice or help in the future."

Rosalind-Marie Fallon, Bidford on Avon

"For over 3 months I have been struggling to find someone to solve my computer problem at home. Numerous helplines have been unhelpful and various experts have blamed either the broadband connection, the server or the router. In desperation I searched for a local consultant who would be prepared to visit on site and sort the problem once and for all, so I called LifeGuard. Within a couple of hours, Mark had identified the problem and made the necessary corrections to my system. After more than 3 months of total frustration the problem has been solved. Prompt and professional, I wish I had called Mark earlier."

Alan Slater, Salford Priors

"We run a small business and having a working computer is vital. My computer was not letting me use Windows and therefore I was not able to carry out my office work. I found Mark's website and read other people's testimonials and gave him a ring. He was at my office within half an hour and after nearly two hours he had managed to fix the problem. My internet connection was also a lot faster. He also gave me advice about the running of the computer which was very useful. His fee for the work he put in was very reasonable and I would not hesitate to use him again."

Tricia Bennett, Salford Priors

"Resurrected my Vista laptop overnight - thanks!"

Eva Dolnikova, Ettington

"My knowledge of computers wouldn't fill a thimble so when my laptop failed for the third time, I knew I needed expert help. I rang Mark at about 6.30pm and 30 minutes later he arrived - and with the minimum of fuss he took my laptop away. He duly 'phoned me the following morning with the welcome news that my laptop was fully functional and that it was keen to come home! Mark reported the repair work in a computer folder for me, should I need to refer to it. This young man took the stress out of my predicament and he was as good as his word - at a very reasonable price. I would not hesitate to recommend LifeGuard Computer Care to anyone with a malfunctioning computer."

Mike Collingwood, Salford Priors

"I was extremely impressed with how quickly Mark came to my aid when my computer died and how quickly he returned it to me in working order. He spent time explaining what he had done and how I could use my computer more efficiently. I am so pleased that I now have an expert I feel I can turn to for help and know it won't cost me an arm and a leg."

Valerie Witts, Bidford on Avon

"Several months after my old laptop died, I have finally been able to recover nearly all the documents I had saved in it. Thanks Mark - nice to see that someone can explain the problem properly and work quickly on the solution without overcharging."

Loles Valera, Stratford upon Avon

"I was pleased with how quickly Mark responded to my internet and laptop problem. He spent time looking at the issues arising and was able to fix them fast. He was very polite and I was very pleased I got good value for money. I would be happy to use Mark's sevices again and recommend him to friends and family."

Michelle Knight, Alcester

"Mark had a very difficult problem with my PC but did not give up until the problem was solved. He explained everything to me in a way that I understood rather than 'techie' talk. His fee was very reasonable too. Certainly someone you can trust with your computer. I have recommended him to others - Thanks Mark."

Trish Sawko, Alcester

"Mark Long from LifeGuard Computer Care was thoroughly professional and did a great job at an extremely reasonable rate. I highly recommend him if you're having any trouble at all with your laptop or desktop PC. From those little gremlins that slow everything up, to more complex problems, Mark will work hard to find a solution to improve your machine. I'm extremely pleased with the result of the work that Mark did for me."

Mark Spriggs, Bidford on Avon

"Rapid and friendly response, problem solved."

Mike Clark, Alcester

"I work from home and it is essential that I can rely on IT support which is prompt and achieves results, enabling me to maintain the service I offer my customers. Recently I had a problem with Microsoft Outlook, which with my limited IT skills and lack of time, I couldn’t solve. Mark was able to deal with the problem the day I called him and that meant I was able to stay in communication with my clients. He offered flexibility by working in the evening and also resolving a related problem a few days after the initial support. Another benefit was the remote access he used, which meant that I could leave Mark to get on with solving the problem remotely whilst I continued with other tasks, minimising the disruption to my commitments. Mark provided a professional and knowledgeable service, ideal for small business owners and busy professionals working from home. I would have no hesitation to call on his help again or recommend him to others."

Jayne Sharples, Birmingham

"After a power failure, I had a fatal Windows crash. Mark recovered my system and in the process significantly speeded up my computer and set the right level of wireless security. He stayed with the problem until it was resolved. I am pleased to recommend his services if you have any computer software or operating problems."

Alf Manders, Alcester

"I got a a new laptop today and I couldn't connect to the internet, so I asked Mark to come and have a look for me and he was really helpful. He came round straight away and fixed it."

Lindsey Rawlinson, Alcester

"Mark from Lifeguard Computer Care came to see me very promptly and within a couple of hours had solved a networking problem I had for 18months or more. He also left me with an audit trail of work done which was new to me and followed up to check that I was satisfied and that the problem remained fixed. All in all, I am very satisfied with his work and would recommend his services."

Nigel Peace, Stratford upon Avon

"The most impressive thing about Mark is his patience and attention to detail. He painstakingly goes through all your problems, always asking exactly what programmes you need and don't need. Amazingly, he does all this for a fixed price, agreed with you in advance, and never appears to rush a job. I have used many "pc doctors" before, all of whom charged by the hour, so you really had no idea what you were in for. With Mark, you know exactly how much you are going to pay, before he even arrives at your door. After one visit from him, my pc now runs much quicker and smoother. I would have no hesitation recommending Mark for all your pc problems."

Graham Taylor, Stratford upon Avon

"Sorted my laptop problems and at a good price, got the follow up help too if needed.
Just wanted someone I could trust and found that in Mark."

Addi Harris, Wilmcote

"We have ca. 20 PCs operating in a local area network within our office. Our users range from very competent to beginners, and many of the machines are used by lots of different users with varying degrees of ability. Consequently, we have frequently encountered all sorts of issues relating to PC performance, unauthorised download/installation/removal of software, missing plug-ins, driver updates, internet sites being blocked, mapping and unmapping of network drives or devices, updating media players, data conversion and back-up, outlook/office problems etc.

Unlike many other IT professionals, Mark was able to explain the problems in a language which we all understood. He avoids using technical acronyms or jargon and talks in the language of the user. He has helped us to run a more efficient and a much more effective set of PCs which do what we want them to do, when we need them. In the past, we have outsourced our IT needs to various helpdesks, but Mark has provided us with the best all-round solution. I would have no hesitation in recommending Mark and certainly intend to use him again."

Steven Lowe, Stratford Upon Avon

"Thank you for getting my personal computer back up to speed! Mark knew exactly what he was doing. The service was professional and efficient, quick and effective - best of all - reasonably priced. Unlike a lot of computer technicians, he explained everything in terms I could understand. I will definitely use Mark again and recommend LifeGuard to others."

"As a musician I needed to work out some recording technology for my music lessons and further development on sound and mixing on my laptop. I got in touch with Mark who quickly put my mind at rest and installed an audio device plus software. Yet again his efficiency and flexibility in his knowledge and understanding were very welcoming. Thank you once again."

Tori Rushton, Stratford upon Avon

"What can I say? You're talking to a person with no real knowledge of figuring out problems with a computer. However, Mark came to my rescue when I first started having problems with my laptop. He was able to resurrect my Windows 98 and clean up the system. He then went on to install and configure the necessary new wireless network adaptor and he fixed my internet connectivity when Windows refused to cooperate. Quite a few things to do, but all successfully and efficiently resolved. He explained in easy language what he was doing and I had complete confidence in him to fix it. I will continue to use his service in the future if I encounter any further problems with my computers. A big thank you."

Marina Murkovic, Coventry

"We were very impressed with Marks commitment to rectifying a long term and tricky issue. A thorough and professional service with a non jargon explanation of all issues and resolutions."

Stuart and Carrie Harris, Alcester

"Mark has helped me add a new dimension to my piano teaching business, by installing and setting up a recording facility on my laptop computer, complete with microphone. He gave thorough, clear ,verbal and written instructions for using the new program, and worked patiently with me while I learnt how to use it. When I encountered a difficulty, he came back at very short notice to help solve the problem. I most certainly recommend Mark, both for his friendly business like manner and expertise."

Kath Bigland, Stratford upon Avon

"Mark very quickly understood and solved my problems with Microsoft Outlook. I couldn't open mail attachments properly and couldn't get spell-check to work in the right languages when switching between drafting in Spanish and English. He also helped me with other programs and general computer questions. I would not hesitate to recommend him - fast and reliable!"

Maria Sacristan, Stratford upon Avon

"Mark advised me and my wife about buying a new laptop. He researched the available options from various companies and sales outlets, and listed the potential advantages/disadvantages of those models, and also found the best prices for them. This was done over a period of days by email where Mark advised us and answered new questions which we raised, giving us internet sites with lists of models and their specifications which we could investigate.

He finally advised us on placing the order for us for the model we chose. When it arrived he helped us in the setting up of a wireless internet connection, shared with our current desktop computer. This was done by remote link, where for a space of about 3 hours we were linked by internet and by phone, so that we could receive direct instructions from Mark in Alcester. There were various complications with security software which needed sorting out, and a series of shorter follow up phone calls helped us iron about any ongoing glitches.

It is good to know that there is help available and that we can use the internet to establish a direct link to sort them out. Mark was able to spend time over our problems and patiently point us to the solutions.”

Bill and Sheila Fearnehough, Sheffield

"I only wish I had found Mark's web site earlier as owning a new laptop I needed help to install many varied programs as quickly as possible. I had asked a couple of 'professional' computer 'know hows' and each time they gave me bigger problems than the last, advising me in computer language which was alien to me.

Finding Mark was invaluable - he sorted and organised all my installation and programmes so quickly and gave me extra tuition in clear language which gave me even wider scope for use on my computer. I really recommend Mark for anyone who wants quick and efficient help without making anyone feel 'computer illiterate' and at a very reasonable price."

Sue Payne, Stratford upon Avon

"I was having huge problems with my laptop, which I need for work as well as personal use. It was incredibly slow, taking ages to just start up and was really frustrating to use. Mark cleaned it up so that it now starts up in next to no time, all of the programs are much easier and faster to use. I had previously taken it somewhere else to try and get it going, but unfortunately they lost all of my photos, seemingly forever but Mark was able somehow to retrieve them. This was hugely important to me as I didn't have them stored anywhere else. He was quick and efficient and I would unhesitatingly recommend him to anyone having issues with their computer."

Eileen Kelly, Banbury

Interested?

I'll be pleased to discuss your requirements with you.

Contact me on 07981 158 507 or drop me a mail via the contact form.

No fix no fee!